Refund policy

Return & Refund Policy

 

Our products are made to order (print-on-demand). Because each item is printed specifically for you, we do not accept returns or exchanges for buyer's remorse, wrong size, or change of mind. Please review the size chart on each product page before ordering.

 

Damaged, defective, misprinted, or lost items

We will replace or refund any item that arrives damaged, defective, misprinted, or incorrect, as well as any order that is lost in transit.

 

How to file a claim

Email us at printcapsulecollection@gmail.com within 14 days of delivery (or within 14 days of the estimated delivery date if your order never arrives). Include your order number and clear photos of the item and its packaging showing the issue. Photos are required — claims without photos cannot be approved.

 

You do not need to return the item. Please contact us first and do not ship anything back without our written confirmation. Claims submitted without prior contact will not be accepted.

 

Refunds and replacements

If your claim is approved, we will arrange a free replacement or refund your original payment method within 10 business days. Processing times may vary by bank or card issuer. If more than 15 business days have passed since approval and you have not received your resolution, contact us at the email above.